FREQUENTLY ASKED QUESTIONS

There's a chance that someone has already asked the question you have in mind, and that someone's answered it. Before you submit a question, please search for it first. General search is located below along with links to Submit Questions and Track Your Question Status.

LXSoftware Error Message: "The PF Directory name is not valid."

This is caused by security permissions within the user account attempting to run the LXSoftware. To fix this issue please contact your network administrator to set to following security permissions:

Registry Trees must be set to Read/Write:

• HKEY_CURRENT_USER\Software\Lafayette Instrument Company
• HKEY_CURRENT_USER\Software\Wintertree
• HKEY_CURRENT_USER\Software\JHUAPL *
• HKEY_LOCAL_MACHINE\Software\Lafayette Instrument\Identifi *

*Used to locate scoring algorithms if installed

If you have any questions, please contact LXSupport@lafayetteinstrument.com

CATEGORIES

OPTIONS

SUBMIT QUESTIONS

Unable find an answer to the question that you looking for in our FAQ section? Submit your question directly to our customer service representatives.

TRACK YOUR QUESTION STATUS

Click here to view the status of and reply to the questions you have submitted.