Windows: Right-click on the file link until a pop-up menu appears. Choose "Save This Link As..." or "Save Target As..." from the pop-up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button.
Mac OS: Click and hold your mouse button down on the file link until a pop-up menu appears. Choose "Save This Link As..." or "Download Link To Disk..." from the pop-up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button. If given a choice, make sure to choose "Source" not "Text" in the "Format:" pop-up menu in the dialog box.
If you are downloading a .jpg file (usually a photo or an illustration), you can also click the file link, and wait for the image to load completely in your browser window. Click on the image and hold your mouse button down until a pop-up menu appears. Choose "Save This Image As..." or "Download Image To Disk..." from the pop-up menu. A dialog box will appear. Choose where you would like the image saved, then click the "Save" button. NOTE: We do not recommend loading high-resolution images into your browser. If you do not have sufficient memory allocated to your browser application, it could crash. See also "How long do I have to download a file?"
Generally, the time of day should not be a factor when downloading files. However, there are so many variables that can ultimately affect the quality and length of the download process, you may not be successful on your first try. We recommend that if you are having difficulty downloading files during the day, try again in the evening or on the weekend. During these times, the traffic on the web site and the North American portion of the internet is usually lighter.
There is no time limit. Even if you do not download your file immediately (if you choose not to, if you quit your browser, etc.) you have permanent access to all of our downloads.
Below are instructions for decompressing these files using StuffIt for the Macintosh and WinZip for Windows.
Sometimes after clicking on the link to download the file, the download process will appear to start and stop sporadically or even quit unexpectedly. This is usually caused by an interruption in the flow of data between our server and your web browser. This may be caused by heavy internet traffic or a large number of users attempting to access our server at the same time. If you suspect that the file did not download correctly or if you got an error message during the download, try it again.
Chances are the file was not completely downloaded. This can occur when there is a "burp" in the stream of data between our web server and your computer. Generally this happens when our site is extremely busy or when internet traffic is heavy. Try downloading the file again at another time. We are continually monitoring the performance of the web site to avoid overloading and to make sure that you will be able to download the files as needed.
Your web browser is not set up correctly to handle the .hqx or .zip compressed file formats. Instead of saving the file to your hard drive, your web browser is reading the downloaded information as if it was raw text. Since the browser has not been set up to do anything specific with the download, it simply loads the information into a window. You will need to configure a helper application to either save the downloaded file to your hard drive or automatically decompress it. You can force most browsers to save the file directly to disk by pressing the option key (Mac OS) or the alt key (Windows) when you click on the download link.
By default, Netscape Navigator and Internet Explorer save downloaded files to preset directories or folders. If you are using a Mac, files will usually end up in either the same folder as the Netscape Navigator application or on the Desktop. Windows users will usually find downloads in the C:\TEMP\ directory, or will be prompted as to where to save the download. Download locations may be specified in the Preferences section of your browser. If you are not sure what directory or folder your downloads are being saved in, open up the preferences window in your browser and check the location.
The anti-virus software (Norton, MacAfee, etc.) installed on your PC could prohibit the download and installation of our software. We advise, if possible, briefly disabling your anti-virus software before downloading and installing software from our website.
This Article has been viewed 13005 times
Question Last Updated on: 12/12/2012
Unable find an answer to the question that you looking for in our FAQ section? Submit your question directly to our customer service representatives.
Click here to view the status of and reply to the questions you have submitted.